Shipping Policy

Last updated: August 11, 2026

Processing and Delivery Times

Most products are made individually after an order is placed. The estimates below include both production and shipping.

Estimated delivery times are:

• European Union: 4–8 business days;
• United Kingdom: 4–6 business days;
• United States: 8–11 business days;
• Canada: 9–12 business days;
• Australia and New Zealand: 16–30 business days; and
• other destinations: as displayed during checkout.

Delivery times are estimates and may vary depending on the selected product, delivery address, order volume, customs processing, carrier delays or peak seasons.

The delivery estimate displayed during checkout or in your order information is specific to your product and destination and takes priority over these general estimates.

Shipping Costs

Shipping costs are calculated during checkout based on the selected products and delivery destination.

Any applicable shipping charge will be displayed before you confirm and pay for the order.

Tracking

When tracking is available, you will receive a shipping-confirmation email containing a tracking link after your order has been dispatched.

Tracking information may take up to 48 hours to update.

Separate Packages

Products from the same order may occasionally be produced at different facilities. Your order may therefore arrive in more than one package and on different dates.

You will not be charged additional shipping fees if we divide your order into multiple shipments after checkout.

Lost, Delayed or Damaged Packages

If a package appears significantly delayed or lost, contact us at info@mykeepsake.store and include your order number. We will review the tracking information and work with the carrier to investigate the shipment.

If an order arrives damaged or incorrect, contact us as soon as reasonably possible and include photographs of the product, packaging and shipping label.

Reporting visible damage within 48 hours helps us submit a carrier claim promptly. Failure to report it within 48 hours does not affect your statutory consumer rights.

If a package is confirmed as lost or a product is delivered damaged or incorrect, we will provide an appropriate remedy in accordance with applicable law.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after production has started.

If an order is returned because of an incorrect or incomplete address supplied by the customer, failed delivery attempts or failure to collect the package, reasonable reshipping costs may apply.

Customs and Import Charges

Orders delivered outside the territory in which taxes are collected during checkout may be subject to customs duties, import taxes or handling fees imposed by the destination country.

Where these charges are not included during checkout, they are the responsibility of the recipient.

Delivery Responsibility

For consumer orders, responsibility for loss or damage remains with us until you, or a person designated by you, physically receives the goods.

If tracking shows that a package was delivered but you cannot locate it, check with members of your household, neighbours and the carrier, and then contact us at info@mykeepsake.store.

Contact

Vadym Voloshchuk
Trading as: My Keepsake
Sazovická 479/19
155 21 Prague 5 – Zličín
Czech Republic
Business registration number (IČO): 04983394
Email: info@mykeepsake.store