Terms of service

Terms of Service

Last updated: February 26, 2026

These Terms of Service (“Terms”) govern your use of the website, products, and services operated by:

Vadym Voloshchuk

Sole trader

Trading as: My Keepsake Store

Sazovická 479/19

155 21 Prague

Czech Republic

Business ID (IČO): 04983394

VAT ID: Not registered

Email: info@mykeepsake.store

By accessing or using our website and services (“Services”), you agree to these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least the age of majority in your country to use our Services or make a purchase.

2. Products

We make reasonable efforts to display product colors, sizes, and descriptions as accurately as possible.

However, slight variations may occur due to:

screen differences
lighting conditions
production processes
print-on-demand manufacturing

Such minor variations do not constitute defects.

We reserve the right to update or discontinue products at any time.

3. Print-on-Demand Products

Some items are produced individually after purchase through trusted production partners.

Minor differences in print placement or tone are normal and not considered manufacturing faults.

4. Orders

Placing an order constitutes an offer to purchase.

An order is confirmed only after payment is successfully processed and you receive an order confirmation email.

We may cancel orders in cases such as:

pricing errors
suspected fraud
stock or production limitations
violation of these Terms

If an order is canceled after payment, a full refund will be issued.

5. Pricing

Prices displayed on the website are shown at checkout before payment.

Prices may exclude:

shipping fees
customs duties
local taxes (for international orders)

Customers are responsible for any applicable import taxes or customs fees required by their country.

6. Shipping & Delivery

Estimated delivery times are provided for convenience and are not guaranteed.

We are not responsible for delays caused by:

shipping carriers
customs processing
weather conditions
force majeure events

Risk of loss transfers to the customer upon confirmed delivery by the carrier.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Nothing in these Terms limits your statutory rights under applicable consumer protection law.

8. Intellectual Property

All content on the website, including:

designs
graphics
logos
images
text
product artwork

is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit content without written permission.

9. Prohibited Use

You agree not to:

use the Services unlawfully
violate intellectual property rights
upload harmful code
scrape or extract data
impersonate others
interfere with website security

We may restrict access if misuse is detected.

10. Third-Party Services

Our website may include links or integrations with third-party services (such as payment processors or shipping carriers).

We are not responsible for third-party policies or actions.

11. Consumer Rights & Warranties

We provide products in accordance with applicable consumer protection laws.

If a product is defective or not as described, customers are entitled to remedies under applicable law.

These Terms do not limit or replace any mandatory consumer rights.

12. Liability

We are responsible for providing products and services in accordance with applicable law.

To the extent permitted by law, our liability is limited to the purchase price of the product giving rise to a claim.

Nothing in these Terms limits liability where such limitation is prohibited by law.

13. Force Majeure

We are not liable for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, supply chain disruptions, or government actions.

14. Governing Law

These Terms are governed by the laws of the Czech Republic and applicable European Union law.

If you are a consumer in the EU, you may also rely on mandatory consumer protection laws of your country of residence.

15. Changes to Terms

We may update these Terms from time to time.

Updated versions will be posted on this page with the revised date.

Continued use of the Services constitutes acceptance of updated Terms.

16. Contact

For questions regarding these Terms:

My Keepsake Store